Navigating a Complex System: How Policymakers can Harness Patient Journey Mapping to Improve Health Care Experiences and Outcomes
9:10 a.m. – 10:00 a.m.
Patient journey mapping offers an innovative approach to understanding how individuals experience the health care system. This panel explored the use of journey maps and other emerging human-centered design tools to advance a person-first health system. Panelists provided an overview of the challenges and opportunities for implementing patient journey mapping, lessons learned from private and public sector adoption, and how lawmakers can harness these tools in designing more person-centered health policy.
Summit Details
This panel is part of a larger summit event.
As the health care system grapples with unprecedented challenges post-pandemic – from workforce to supply chain shortages, from technological advances to continued health inequities and affordability challenges – will the future of the health care system meet the needs of real people and communities? When “people” become “patients,” what happens?...
Speakers
![seD6ozyP_400x400](https://www.allhealthpolicy.org/wp-content/uploads/2023/09/seD6ozyP_400x400.jpg)
Eliot Fishman, Ph.D.
![Jen Horonjeff Headshot](https://www.allhealthpolicy.org/wp-content/uploads/2023/09/Jen-Horonjeff-Headshot-e1705610619851.jpg)
Jen Horonjeff, Ph.D., M.S.
![Headshot_SChang](https://www.allhealthpolicy.org/wp-content/uploads/2023/09/Headshot_SChang-scaled-e1705610788977.jpg)
Stacey Chang, M.S.
![Hala Durrah](https://www.allhealthpolicy.org/wp-content/uploads/2023/09/Hala-Durrah-e1705610997291.jpg)